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Privacy Policy – Bhadra Homes

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Privacy Policy

Last Updated : 30 September 2026

Effective From: 28 August 2018

1. Introduction

Bhadra Homes (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you :

  • Visit our website (including bhadrahomes.com and related pages).
  • Inquire about or avail of our interior design and execution services.
  • Interact with us via phone, email, WhatsApp, social media, or in person.

    • By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our site or share your personal data with us.

    2. Information We Collect

    2.1 Information You Provide Directly

    We may collect the following types of personal data when you voluntarily provide it:

  • Contact & Identity Details: Name, email address, phone number, postal address.
  • Property & Project Details: Property location, floor plan, carpet area, configuration, budget, timeline, and preferences.
  • Communication Records: Messages, emails, call notes, WhatsApp chats, and meeting summaries.
  • Documents for Project Execution: Where required, copies of ID, address proof, agreement-related documents, and site photos.

    • This information is typically collected through inquiry forms, consultation meetings, project agreements, and follow-up communications.

    2.2 Information Collected Automatically

    When you visit our website, certain information may be collected automatically:

  • Device & Usage Data: IP address, browser type, operating system, device information, pages visited, time and date of visit, referral source.
  • Cookies & Similar Technologies: We may use cookies and similar tools to enhance user experience, analyze site performance, and understand how visitors interact with our site.

    • You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

    3. How We Use Your Information

    We use your personal data for legitimate business purposes, including:

  • Service Delivery: To respond to inquiries, provide design consultations, prepare proposals, and execute interior projects.
  • Communication: To send project updates, appointment confirmations, design options, invoices, and after-sales support messages.
  • Improvement & Analytics: To analyze website usage, improve our services, and understand client needs and preferences.
  • Legal & Compliance: To comply with applicable laws, regulations, and lawful requests from authorities.
  • Marketing (With Consent): To share updates about new services, offers, partner programs, or events, where you have opted in or where permitted by law.

    • We do not use your data for purposes incompatible with these without additional consent where required.

    4. Legal Basis for Processing (Where Applicable)

    Where required by applicable data protection laws, we process your personal data based on one or more of the following grounds:

  • Consent: You have given clear consent for specific purposes (e.g., marketing communications).
  • Contractual Necessity: Processing is necessary to perform our contract with you (e.g., design and execution services).
  • Legal Obligation: Processing is required to comply with legal or regulatory obligations.
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as service improvement and fraud prevention, without overriding your rights.

    • 5. How We Share Your Information

    Bhadra Homes does not sell your personal data to third parties. We may share your information only in the following situations:

  • With Your Consent: Where you explicitly agree to the sharing (e.g., for specific partner offers or referrals).
  • Service Providers & Vendors: With trusted partners who assist us in delivering services (e.g., IT hosting, CRM tools, payment gateways, logistics, site contractors), under confidentiality and data protection obligations.
  • Legal & Regulatory Requirements: When required by law, court order, government authority, or to protect our rights, safety, or property, and that of our clients and others.
  • Business Transfers: In connection with any merger, acquisition, or transfer of assets, subject to appropriate confidentiality and data protection commitments.

    • All third parties are expected to handle your data securely and only for specified purposes.

    6. Data Retention

    We retain your personal data only for as long as necessary to:

  • Fulfill the purposes described in this policy.
  • Comply with legal, accounting, or reporting requirements.
  • Resolve disputes and enforce our agreements.

    • Typical retention periods depend on the nature of the data and legal requirements. After the retention period ends, we securely delete or anonymize your data, unless further retention is mandated by law.

    7. Data Security

    Bhadra Homes implements reasonable physical, electronic, and administrative safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

  • Secure servers and access controls.
  • Encryption for sensitive data in transit (e.g., HTTPS for website).
  • Restricted internal access on a need-to-know basis.
  • Regular reviews of our data collection, storage, and processing practices.

    • While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.