Get Free Consultant

Home Interiors Warranty

Warranty & After-Sales Support at Bhadra Homes

@ Bhadra Homes

Bhadra Homes stands behind the quality of its interior design and execution with a clear, customer-friendly warranty and after-sales support system. This policy outlines what is covered, how long coverage lasts, and the simple steps to raise a service request, ensuring peace of mind for every homeowner and business we serve.

Our Warranty Promise

At Bhadra Homes, our warranty is a commitment to:

  • Deliver interiors that meet agreed design, material, and workmanship standards.
  • Address genuine defects in materials and installation within the warranty period.
  • Provide responsive, transparent after-sales support across Kerala, Bengaluru, and our service regions.

    • This warranty applies to interior design and execution projects undertaken directly by Bhadra Homes, including modular solutions, carpentry, painting, electrical and plumbing integrations where part of our scope, and other agreed deliverables.

    What Is Covered Under Warranty

    Depending on the project and contract, Bhadra Homes’ warranty typically covers

    1. Workmanship

  • Defects arising from improper installation or execution by Bhadra Homes’ teams or authorized vendors.
  • Issues such as loose fittings, misaligned shutters, uneven finishes, and similar execution-related concerns reported within the warranty period.

    • 2. Materials Supplied by Bhadra Homes

  • Manufacturing defects in materials and products sourced and supplied directly by Bhadra Homes (e.g., laminates, hardware, paints, selected fixtures).
  • Coverage follows original manufacturer warranties where applicable; Bhadra Homes facilitates claims and replacements as per terms.

    • 3. Integrated Systems (Where in Our Scope)

  • Defects in electrical, plumbing, or civil work executed as part of the agreed interior scope, subject to defined standards and exclusions.
  • Coverage is limited to work performed by Bhadra Homes or our authorized partners, not third-party modifications done later.

    • Warranty Periods (Typical Structure)

    Actual periods will be specified in your project agreement; a common structure is:

  • General workmanship and materials: 12 months from project handover.
  • Specific items (hardware, appliances, specialized systems): As per manufacturer warranty, facilitated by Bhadra Homes.
  • Structural or major system defects (if in scope): As defined in the contract and applicable standards.

    • The exact start date, duration, and item-wise coverage will be clearly mentioned in your warranty document or project handover letter.

    What Is Not Covered

    To keep our warranty fair and sustainable, the following are generally excluded:

  • Damage caused by normal wear and tear, misuse, negligence, or lack of basic maintenance by the client or occupants.
  • Issues arising from unauthorized modifications, repairs, or alterations done by third parties after handover.
  • Damage due to external factors such as seepage from building structure, floods, fire, accidents, or natural calamities, unless explicitly covered in the agreement.
  • Consumables (e.g., bulbs, batteries, seals, gaskets) and routine maintenance items.

    • Clients are expected to follow basic care and maintenance guidelines shared at handover to keep the warranty valid.

    How to Raise a Warranty Claim

    Bhadra Homes has a simple, structured process for warranty support:

    1.Report the Issue

  • Contact your project manager or our after-sales support team via phone, email, or WhatsApp with details and photos/videos of the issue.

    • 2.Initial Assessment

  • Our team reviews the complaint, checks project records, and may schedule a site visit to assess the defect.

    • 3.Approval & Scheduling

    If the issue is covered under warranty, we share an estimated timeline and schedule the repair or replacement with minimal disruption.

    4.Execution & Closure

  • Our team carries out the approved work, and the client confirms closure once satisfied. A brief record of the service is maintained for future reference.
    • .

    For urgent concerns that affect safety or essential services (e.g., major leaks, electrical hazards), we prioritize rapid response as per our internal SLAs.

    After-Sales Support Beyond Warranty

    Even after the warranty period ends, Bhadra Homes continues to support clients through:

  • Paid repair and refurbishment services for Bhadra-executed interiors.
  • Guidance on upgrades, re-modeling, and periodic maintenance.
  • Preferred pricing for existing clients on select services and annual maintenance plans (where offered)

    • Our goal is to be a long-term partner in maintaining the quality and look of your home or workspace.

    Our Commitment to Quality & Transparency

    Bhadra Homes’ warranty policy reflects our broader commitment to:

  • Clear documentation of scope, materials, and standards before work begins.
  • Honest communication about what is and isn’t covered, with no hidden clauses.
  • Timely resolution of genuine issues, respecting the trust our clients place in us.

    • We regularly review our processes and client feedback to strengthen our quality assurance and after-sales experience.